Refund policy

SEAFOOD CITY RETURN POLICY TERMS AND CONDITIONS

PLEASE READ THIS CAREFULLY.  BY USING ANY OF THE SEAFOOD CITY ONLINE SHOPPING SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE RETURN POLICY TERMS AND CONDITIONS AND AGREE TO BE BOUND BY THEM. If you do not wish to agree to the Return Policy Terms and Conditions, please do not use any of the SEAFOOD CITY ONLINE SHOPPING SERVICES.

We may add to or revise these RETURN POLICY TERMS AND CONDITIONS from time to time, so please check the Return Policy Terms and Conditions periodically for such additions or revisions.  Your use of the SEAFOOD CITY ONLINE SHOPPING SERVICES following the posting of any additions or revisions will serve as your acceptance of the additions or revisions.

Once you take delivery of the items, we only offer a return for defective items or wrong food/fresh products. All fresh products may appear different due to the season, weather, and growing region. Pictures on our website are only for reference purposes.  The appearance of the actual items’ purchased may differ from the images of the items on the website.

If you believe your product is defective due to a manufacturing defect, you have received a wrong item, or would like to just Return a product, please contact us at onlineshop@seafoodcity.com within 24 hours so we can resolve the issue. You will need to provide photographs to allow us to verify the defect or the incorrect item before we will issue a credit.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To start a return, you can contact us at onlineshop@seafoodcity.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at onlineshop@seafoodcity.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Product Descriptions

Due to product improvements, product designs and specifications are subject to change without notice. While SEAFOOD CITY seeks to ensure that information on our website is accurate, actual product packaging and materials may contain more and different information from that displayed on our website. SEAFOOD CITY does not warrant that product descriptions or other content on or website is accurate, complete, reliable, current, or error-free. All information provided about the products on our website is for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use. Product pages may contain information provided by third-party sellers and other content providers. Despite our best efforts to make sure that information is accurate, we do not guarantee it, and images, descriptions, specifications, or other attributes may be incomplete, out of date, unreliable or mis-categorized. Before you buy, use or consume a product, you should always review nutritional, ingredient and allergen information and any warnings or instructions. We do not guarantee the accuracy of nutritional labels or any other information on product packaging.  We accept no liability for inaccuracies or misstatements about products by marketplace sellers. If a product offered by SEAFOOD CITY itself is not as described, your sole remedy is to return it in unused condition.

Exceptions / non-returnable items

Certain types of items cannot be returned: perishable goods such as food, flowers, or plants); custom products such as special orders or personalized items, and personal care goods such as beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us at onlineshop@seafoodcity.com if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we have received and inspected your return, and advise you if the refund was approved or not. If we approve your return, your refund will be automatically credited to your original payment method within ten (10) business days.  Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than fifteen (15) business days have passed since we have approved your return, please contact us at onlineshop@seafoodcity.com.

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

SEAFOOD CITY’S WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SEAFOOD CITY WEBSITE ARE PROVIDED BY SEAFOOD CITY ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. SEAFOOD CITY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SEAFOOD CITY’S ONLINE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH SEAFOOD CITY’S ONLINE SERVICES. UNLESS OTHERWISE SPECIFIED IN WRITING. SEAFOOD CITY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS ON THE SEAFOOD CITY WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SEAFOOD CITY WEBSITE IS AT YOUR SOLE RISK.

 

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SEAFOOD CITY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SEAFOOD CITY DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SEAFOOD CITY WEBSITE, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SEAFOOD CITY WEBSITE, SEAFOOD CITY’S SERVERS, OR ELECTRONIC COMMUNICATIONS SENT FROM SEAFOOD CITY WILL MEET YOUR REQUIREMENTS OR THAT THEY WILL BE UNINTERRUPTED, ERROR-FREE, BUG-FREE, VIRUS-FREE, FREE OF TROJAN HORSES OR OTHER HARMFUL CODE OR COMPONENTS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SEAFOOD CITY OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES, ERRORS, BUGS, TROJAN HORSES, WORMS, OR OTHER HARMFUL COMPONENTS. SEAFOOD CITY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY SEAFOOD CITY ONLINE SERVICES, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY SEAFOOD CITY WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

 

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.